Our support team is available from 8:00 a.m. to 6:00 p.m. from Monday to Friday (Central European Time). On the other hand, our chatbot is available 24/7 and will provide all the basic information that you might require.

For Smart Keyless protector customer satisfaction is the main priority. You can use your preferred communication channel to get in touch with our support team. The options include:

We offer support in the following languages: English German Russian

It depends whether you contact us during the working hours or not. We usually answer immediately during our business hours, but in other cases within 48 hours.

Immediately after placing your order, you will receive an automatically generated order confirmation. During our business hours, a sales representative will take care of your order manually. He then sends you a separate order confirmation, which includes the invoice, the shipping date and the payment modalities. In the meantime, an employee from our warehouse will take your order and prepare it for dispatch. After receipt of payment, we will hand over your order to our shipping agent on the shipping date. Simply contact us if you would like your parcel number for tracking purposes. Unfortunately, for technical reasons, this number is not automatically provided to you.

No, we respect your privacy. Of course, you are welcome to place your order as a guest without having to register as a customer. However, a customer account offers some advantages: Faster shopping Save data and settings Manage default payment method Order overview & detailed information Important Note: We respect the privacy of our customers. Hence, if you decide to remove your customer account, you will be able to do so with simple click.

All items listed on our website are always in stock and available for shipping. If there are any delays in terms of production, our support team will inform you immediately.

Smart Keyless protector is a simple chip that covers the battery from both sides and with a motion sensor detects the motion to turn the vehicle’s key fob on/off. The keyless system is based on radio waves that are sent constantly in order to check the location of the key and give instant feedback promptly whenever required. When motionless, the chip will disconnect the battery in order to make sure that it doesn’t send radio waves without a necessity. Keyless Extender is a widely used tool by thieves that can find the required frequency, intervene the remote connection via a strong receiver and mimic the signal to open the car even when the key fob is located far away. Our chip acts as a signal blocking device to avoid the misuse of this unethical device and prevent car theft.

Smart Keyless protector is a simple chip that is inserted from both sides of the battery. If you have ever replaced the battery of the key fob, you can install the chip without the help of the technician. Alternatively, you can review the video of changing the battery for your specific auto. Vehicle user’s manual always contains such information and if you cannot find the video you can always refer to it. In order to install it, simply place the mounted part of the chip from the + pole of the battery and it will act as a conductor. In some instances, they may not fit together and you may have to change the battery to a slimmer option to fit it with the chip (e.g. CR2032 instead of CR2450).

The Smart Keyless protector has no effect on battery consumption. The chip has a very low power consumption, which usually extends the battery life. The surface coating of the chip also ensures greater resistance to mechanical and climatic conditions.

Yes. Smart Keyless protector is a simple chip that is inserted from both sides of the battery. If you have ever replaced the battery of the key fob, you can install the chip without the help of the technician.

In both cases, please contact our employees via the contact page. If you still need more items, then it is best to place another order.

If your payment is received by 12.00 noon, we will send your order within 24 hours (Monday to Friday). The delivery time depends on your location. Throughout Germany, delivery usually takes no longer than 2 working days. Delivery within Europe usually takes 2-3 working days. While to North America can take about 2-4 days. Overall, worldwide shipping takes 2-10 business days. Once we receive an order, we ship the package as soon as possible. The time required for shipping may also depend on the customs of your country, which vary from case to case. We only ship with DHL and UPS so you can check the estimated delivery dates and track your package.

We want to ensure that all products are delivered intact and in the shortest possible time. Therefore, we only use DHL and UPS for the delivery of our products. Within Germany we deliver with DHL and use UPS for all international shipments.

As soon as the package is dispatched, you will receive an automatic email from us with the tracking number. Similarly, you can check your account on our website where you can find detailed information related to your package. If you have not received such email, contact our customer service department and they will provide you with all the information that you may require. Make sure you check the “Spam” folder as you may find our email there.

If you encounter any problems with our product, contact our customer service department before shipping the package back. After our colleagues assess the situation, they will send the return slip so that you don’t have to pay any additional costs.

In such case feel free to contact our customer service department. They will contact the supplier and reorganize the delivery.

Yes, you have 30-day cancellation right upon receipt of your order. If you are not satisfied with the product, our customer service department will assist you with the return process. However, make sure that the module is properly installed on your vehicle as in most cases this becomes the cause of dissatisfaction.

The statutory period for a refund is 30 days from receipt of the returned product. However, the reimbursement period doesn’t usually exceed one week.

Yes of course, in such case contact our customer service within the return period that is 30 days after receiving the product . Our employees will inform you of what you have to do to exchange the module and will assist you during this process.

Unfortunately, sometimes the product is damaged during the transportation process. If you receive a Smart Keyless protector that is not as described, please contact our customer service department. They will provide all the details that you may require for returning the product. Alternatively, you can exchange a product from our website. Enter your account on our website that you created at the time of the order and follow the instructions to exchange your product.

We are a reputable company based in the European Union and we are regularly checked for our behavior towards each customer. After receiving the order, we prepare and ship the product instantly. We send our product with trustworthy career service providers and it is impossible to lose your product.

We offer multiple payment options that you can choose from including PayPal, direct debit, credit card (Visa & Mastercard), purchase on account, transfer, installment payment, American Express, SOFORT- Überweisung, and Giropoay. We are also PayPal, Stripe, and Apple Pay audited company that is based in the European Union. A legal European sales tax number is mandatory to pass the PayPal and Stripe check. Moreover, PayPal and Stripe regularly check every company (including us) to make sure that these companies comply with their regulations.

No, we don’t have any extra fees. Hence, despite your payment method, you will not be charged extra. You can fully enjoy PayPal and Stripe buyer protection.