FAQ

What are the support hours?

Our support team is available from Monday to Friday, 9:00 a.m. to 6:00 p.m. (Central European Time). In addition, our chatbot is available 24/7 to provide all the basic information you might need.

How can I contact the Smart Keyless Protector team?

At Smart Keyless Protector, customer satisfaction is our top priority. You can use your preferred communication channel to get in touch with our support team. The options include: WhatsApp chat Email Contact form Phone support

Which languages do you offer support in?

We offer support in the following languages: English German Russian

How long does it take to get a response?

It depends on whether you contact us during business hours or not. We usually respond immediately during our business hours, otherwise within 48 hours.

What happens after I place my order?

Immediately after placing your order, you will receive an automatically generated order confirmation. During our business hours, a sales representative will personally take care of your order and send you a separate order confirmation including the invoice, the shipping date and the payment details. In the meantime, an employee from our warehouse picks your order and prepares it for shipment. Once we have received payment, we hand your order over to our shipping partner on the day of dispatch. Simply contact us if you would like your tracking number. Unfortunately, for technical reasons, this number is not provided automatically.

Do I need a customer account?

No, we respect your privacy. You can place your order as a guest without having to register as a customer. However, a customer account does offer some advantages: Faster checkout Saved data and preferences Managed default payment method Order overview and detailed information Important note: We respect our customers' privacy. If you decide to delete your customer account, you can do so with a single click.

Are all items in the shop always in stock and ready to ship?

All items listed on our website are always in stock and ready to ship. Should there be any delays in production, our support team will inform you immediately.

How does the Smart Keyless Protector work?

Smart Keyless Protector is a simple chip that covers the battery from both sides and uses a motion sensor to detect movement, switching the car key fob on and off. Keyless systems rely on radio signals that are constantly transmitted to verify the key's location and respond instantly when needed. When the key is motionless, the chip disconnects the battery so that no radio signal is sent unnecessarily. So-called keyless extenders are widely used tools among thieves: they identify the required frequency, intercept the remote connection via a strong receiver and replicate the signal to open the car even when the key fob is far away. Our chip acts as a signal blocker, preventing the misuse of these unethical devices and preventing car theft.

How do I install the Smart Keyless Protector?

Smart Keyless Protector is a simple chip that is inserted on both sides of the battery. If you have ever replaced the battery in your key fob before, you can install the chip without the help of a technician. Alternatively, you can watch a video on how to change the battery for your specific vehicle. The vehicle's owner's manual always contains this information, and if you cannot find a video, you can rely on it. To install the chip, simply place the mounted part of the chip against the + terminal of the battery, where it will act as a conductor. In some cases the parts may not fit together and you will need to replace the battery with a slimmer one to fit the chip (e.g. CR2032 instead of CR2450).

How does the Smart Keyless Protector affect battery consumption?

The Smart Keyless Protector has no negative effect on battery consumption. The chip has a very low power draw, which usually extends the battery's lifespan. The chip's surface coating also provides greater resistance to mechanical and environmental conditions.

Can I install the Smart Keyless Protector myself without any prior knowledge?

Yes. The Smart Keyless Protector is a simple chip that is inserted on both sides of the battery. If you have ever replaced the battery in your key fob, you can install the chip without the help of a technician.

How can I modify or cancel my order?

In either case, please contact our team via the contact page. If you need additional items, it is best to place a separate order.

How long does it take for my order to arrive?

Orders received by 2:00 p.m. (Central European Time) are shipped within 24 hours on business days (Monday to Friday). After dispatch, delivery typically takes 2-3 business days. For deliveries outside the EU or those requiring customs clearance, it may take longer. We ship with the best available carrier in your country (e.g. DHL, UPS or FedEx) so you can check the estimated delivery date and track your parcel.

Who delivers my parcel?

We want to make sure that all products arrive intact and in the shortest possible time. That is why we work with the best available carrier in your country (e.g. DHL, UPS or FedEx). This way we ensure fast, reliable delivery and parcel tracking.

Where can I find my tracking number?

As soon as the parcel is shipped, you will receive an automatic email from us with the tracking number. You can also check your account on our website, where you will find detailed information about your parcel. If you have not received such an email, please contact our customer service, who will provide you with all the necessary information. Please also check your "spam" folder, as you may find our email there.

How exactly does a return work at Smart Keyless Protector?

If you would like to return a product or have any issues with it, please first contact our customer service at [email protected]. Our team will review your case and inform you about all next steps as well as the necessary information for the return.

What can I do if my parcel could not be delivered?

In this case, please contact our customer service. They will get in touch with the carrier and arrange a new delivery.

Can I return the item if I am not satisfied?

Yes, you have a 30-day right of withdrawal from the day you receive your order. If you are not satisfied with the product, our customer service will help you with the return. However, please make sure the device is properly installed in your vehicle, since this is the most common cause of dissatisfaction.

How long does it take to receive my refund after returning the product?

The legal deadline for issuing a refund is 30 days from receipt of the returned product. In practice, refunds usually take no longer than one week.

I ordered the wrong product. Can I exchange it?

Yes, of course. In this case, please contact our customer service within the 30-day return window from receipt of the product. Our team will inform you about the steps required to exchange the device and will support you throughout the process.

My product does not match the description or is damaged — how can I exchange it?

Unfortunately, it can happen that a product is damaged in transit or does not match the description. If that is the case, please contact our customer service at [email protected]. Our team will review your case individually and guide you through the entire process — from return to exchange or refund.

How can I be sure I will receive my order after a successful payment?

We are a reputable company based in the European Union and are regularly audited on our conduct towards each customer. As soon as we receive your order, we prepare and ship the product immediately. We work with trusted shipping partners, so losing your product is virtually impossible.

Which payment options does Smart Keyless Protector offer?

We offer several payment options to choose from, including PayPal, direct debit, credit card (Visa & Mastercard), bank transfer, American Express, SOFORT and Giropay. We are also a PayPal-verified company based in the European Union. A valid European VAT number is mandatory to pass PayPal's verification. In addition, PayPal regularly audits every company (including us) to make sure they comply with their regulations.

Are there any fees when paying by credit card or PayPal?

No, we do not charge any additional fees. Regardless of your chosen payment method, no extra fees will be added. You can take full advantage of PayPal's buyer protection.

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