Regardless of the destination, we deliver all orders with DHL or UPS. The delivery process takes between 3-10 days from the order date.
To avoid delays, returns, additional charges or other unclear problems at the border, we make sure that our shipment comes with all the necessary documents. It may happen that the customs authorities of the destination country require taxes. In this case, it is your responsibility to pay the difference in taxes and duties to your local customs office. It is the buyer’s responsibility to pay any applicable taxes, duties or fees.
REFUND AND RETURN POLICY
In order to return an item, send us an email to [email protected] to receive a notification from us including the return number. You will need this number to return the product. To return a product it must be unopened, unused and in its original package. Moreover, you can only return the product within 14 days of its receipt. Take into consideration that you will receive a full refund excluding shipping cost (might be up to 20 euros depending on the country of destination), customs duties, import sales tax, and any other additional costs.
To proceed with your return process, we will require certain details. Note: we will not proceed with your return request unless you provide ALL the required information on the package.
Required details:
Return number
Your full name
Address
Phone number
E-mail address
The original order confirmation
The reason for the return of the product
If we don’t receive your package and you cannot provide the tracking number, it will be the sender’s responsibility to deal with this issue.
